Community Guidelines

Overview

Welcome to the Chat247 Community! This is a space for users, developers, and enthusiasts to connect, learn, and share experiences with Chat247's WhatsApp automation platform.

These guidelines help ensure our community remains welcoming, productive, and valuable for everyone. By participating, you agree to follow these rules and contribute positively to our shared space.

🤝 Be Respectful & Constructive

Treat Everyone with Respect

• Be kind and courteous - Remember there's a real person behind every username
• Assume good intentions - Give others the benefit of the doubt
• Welcome newcomers - Everyone was a beginner once
• Disagree gracefully - Focus on ideas, not individuals

Zero Tolerance For

• Harassment, bullying, or personal attacks
• Discriminatory language or behavior based on race, gender, religion, nationality, sexual orientation, disability, or age
• Threats or intimidation of any kind
• Doxxing or sharing others' private information
• Sexual content or unwanted advances

✨ Create Quality Content

Good Discussion Practices

• Search first - Check if your question has already been answered
• Use descriptive titles - "WhatsApp Business API rate limits?" beats "Help needed!"
• Provide context - Include relevant details, error messages, and what you've tried
• Stay on topic - Keep discussions focused on the original question or theme
• Mark solutions - If an answer solves your problem, mark it as the solution

Formatting Tips

• Use paragraphs for readability
• Format code snippets properly
• Include screenshots when helpful (but remove sensitive data)
• Use appropriate categories and tags

🚫 No Spam or Self-Promotion

Prohibited Content

• Unsolicited advertising - Don't promote your products/services unless directly relevant to the discussion
• Affiliate links - No referral codes or affiliate marketing
• Duplicate posts - Don't post the same content multiple times
• Off-topic content - Keep discussions relevant to Chat247 and WhatsApp automation

Allowed Sharing

• Case studies and results from using Chat247 (without excessive self-promotion)
• Open-source tools and resources that benefit the community
• Job postings in the appropriate category (limited frequency)
• Event announcements relevant to WhatsApp automation or customer service

🔒 Privacy & Security

Protect Your Data

• Never share API keys - Don't post credentials, tokens, or passwords
• Redact sensitive information - Remove customer data, phone numbers, and PII from screenshots
• No credential sharing - Don't ask for or share account access
• Report security issues privately - Email security concerns to security@chat247.bot instead of posting publicly

Respect Others' Privacy

• Don't share others' personal information without permission
• Respect confidentiality in private messages
• Don't screenshot and share private conversations

⚖️ Legal & Compliant Use

Follow the Law

• No illegal activities - Don't discuss or promote illegal use of Chat247
• Respect intellectual property - Don't share pirated content or violate copyrights
• WhatsApp policies - Follow WhatsApp Business API terms and policies
• Data protection - Comply with GDPR, CCPA, and other privacy laws

Ethical Automation

• Use Chat247 for legitimate business purposes
• Obtain proper consent for messaging customers
• Don't share tactics for spamming or harassment
• Respect WhatsApp's limits and best practices

🛡️ Enforcement

Moderation Actions

Violations of these guidelines may result in:

• Warning - First-time minor violations receive a friendly reminder
• Content removal - Posts/replies that violate guidelines will be deleted
• Temporary suspension - Repeated violations may result in 7-30 day suspensions
• Permanent ban - Severe or repeated violations result in permanent account termination

Our Approach

• We aim for fair, consistent enforcement
• Context matters - we consider intent and circumstances
• Repeat offenders face escalating consequences
• Banned users may appeal through support@chat247.bot

📢 Reporting Issues

How to Report

If you see content or behavior that violates these guidelines:

• Use the report button - Every post has a report option
• Provide context - Explain what guideline was violated and why
• Don't engage - Report and move on; don't escalate conflicts

What Happens Next

1. Our moderation team reviews all reports within 24 hours
2. We investigate the context and history
3. Appropriate action is taken based on severity
4. You'll receive a notification about the outcome

False Reports

Abusing the report system (filing false or malicious reports) is itself a violation and may result in moderation action.